Is the software application web based or desktop installation?
ChannelSale is web based application that is accessed through any of the major browsers
Chrome, FireFox, Safari, Internet Explorer. It is not a desktop installation.
Are there any setup fees or commission per sales transaction?
No setup fees for any regular tasks related to ChannelSale's pre-configured integration's
and no commission per transaction! First 100 product category mappings are included,
beyond its $75 for next 100 categories to be mapped and audited. Custom development
tasks if any would have to be reviewed and quoted. Typically, a new API-XML integration
setup fee is approximately $499 one time.
How many concurrent users are supported?
You can have unlimited concurrent users in all of the plans.
What forms of payment are accepted?
We accept Visa, MasterCard, Discover and American Express credit cards or payment
via PayPal account. We currently do not support offline modes of payment.
Are there any long term contracts and can I cancel the subscription?
No long term contracts, pay as you go on a monthly basis. You can cancel your subscription
at any time and you will not be billed beyond the current month billing cycle.
How does the FREE TRIAL work?
FREE TRIAL plan includes posting your sample product listings live on any 1 major marketplace of your choice from Amazon & eBay utilizing ChannelSale feed import format.
Can I list against specific ASIN's on Amazon?
Yes this feature is available.
How long does it take to get started?
With a clean product data feed file from your side and active shopping site accounts,
the setup tasks can be completed and sample listings posted live within 3 to 5 working
days. Generally, completing all the setup tasks for listing approximately 10,000
products across 7 shopping sites including reviewing the detailed validation reports
takes around 15 to 18 working days. In a previous instance our team has completed
a project of posting 1.5 million variation products across multiple product categories
from 74 differing source product feed file formats in time-span of 28 days.
What options are available to import the product data into ChannelSale or can the
listings be created in ChannelSale's interface?
To import the data into ChannelSale, you can utilize your custom file in any of
the following formats: CSV(Comma separated variable files), TXT(Text files), XLS(Microsoft
Excel) or XML. Alternately, ChannelSale can be setup to retrieve the product data
from any of our pre-configured webstores / shopping carts or from Amazon seller
central or from eBay. You can also directly create product listings in ChannelSale's
interface. Lastly you can utilize ChannelSale's generic spreadsheet format to import
the data.
Does ChannelSale support multiple eBay and Amazon accounts for one country?
Yes, the above arrangement is available in ChannelSale.
Can I use my existing eBay ad HTML template in ChannelSale?
Yes, you can use your existing eBay template.
What are the support hours?
Our Client Services team are available between 9 am to 5 pm EST Monday to Friday,
technical support teams are available 24 x 7.
Testimonials
Working with ChannelSale has been great. They have been very thorough in helping with Product Pages and always going the extra mile. They even developed some special code to sync Newegg orders into our Shopify order number sequence. They've added keywords which has helped our sales tremendously. We love them!
Dlink
We've been using ChannelSale for almost 2 years now, and their support is head and shoulders above all other integrators (and we previously tried half a dozen). Their solution makes it super easy to expand your product portfolio to multiple sales channels, and extend your brand's reach while centrally managing everything through Shopify. Their reporting and Industry knowledge has helped us compile actionable KPIs that have helped us grow our business significantly, in a simple intuitive way.
Display Tech
I've been working with the ChannelSale team for over 5 years and I can't say enough great things about the app and the team! They've always been very supportive and responsive to any questions, integration projects or problems. I don't think I've ever waited more than 5 minutes to get a response, no matter the day or time of day. It's truly best in class customer service! Their app and technology has streamlined our business when other apps were not helpful. This is a must have app for anyone selling on Shopify looking to integrate with a myriad of third party sales channels!
Denali Home Collection
Channelsale has been wonderful to work with. They have made the process of tracking and updating products and orders easy and manageable. They have assisted and managed solutions for every problem that arose during the last several months and continued to help me until each issue was resolved. I would recommend them to any small business that uses Shopify, amazon, Walmart, eBay, Etsy, and shipstation. The account managers have made the process as easy as possible and truly helped every step of the way. Thank you ChannelSale!
TK Products LLC
We've been using ChannelSale for almost a year now. The team is amazing to work with and is very proactive about making changes that you request. So far we have integrated with Amazon,Walmart and Wayfair. When orders are placed on one of these platforms, they just flow right through to our admin panel. When we fulfill the orders, the system automatically updates the marketplace. It makes the process of fulfillment so much easier than working with each individual marketplace. I love ChannelSale and couldn't be happier with their service.
Zen Pergolas
ChannelSale multi-channel ecommerce platform is a great solution for Sears marketplace
sellers to dynamically manage their content, pricing and inventory feeds. They have
been a very supportive aggregator partner to Sears with their on-time responsiveness
and their solution’s ability to meet our specific needs. Be it a small or large
seller, they have always provided un-divided attention and support to make the sellers
successful on Sears platform – Thank you!
Pinaki Datta,
Director of Product Management, Sears Commerce Services
I can honestly say that without ChannelSale, the online part of our business would
not be in the position it is in today. Our revenues are much improved and more diverse
as a result of simultaneously being able to list our products across a huge range
of venues, and adding new products is as simple as adding one more row to a spreadsheet.
Also, ChannelSale reports have provided us with key insights that have allowed us
to more effectively target our resources and efforts to where we can get the most
value. I know for a fact ChannelSale provides us with an edge that our competitors
just don’t have. I would recommend that anyone selling in volume online or managing
a large variety of SKUs take a good look at what ChannelSale has to offer and how
they might be able to help you succeed with your long term goals.
Stephen de Sylva,
VP Online Sales,
AIP Electronics
Need more information or ready to get started with sky rocketing your multi-channel
sales?, speak to one of our expert Sr. Client Service Executives, reach us on
phone +1-866-709-9495 or email info@channelsale.com